A customer calls to report a computer problem. Which two actions can the technician take to establish a good rapport with the customer? (Choose two.)

IT Questions BankCategory: IT EssentialsA customer calls to report a computer problem. Which two actions can the technician take to establish a good rapport with the customer? (Choose two.)
A customer calls to report a computer problem. Which two actions can the technician take to establish a good rapport with the customer? (Choose two.) 1ITExamAnswers Staff asked 11 months ago

Question:
A customer calls to report a computer problem. Which two actions can the technician take to establish a good rapport with the customer? (Choose two.)

  • Use technical terms to determine the level of knowledge the customer possesses.
  • Allow the customer to speak without interruption.
  • Personalize the call by periodically asking questions unrelated to the computer problem.
  • Refer to the customer by name whenever possible.
  • Ask only closed-ended questions.

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