What is the correct way to conduct a telephone call to troubleshoot a computer problem?

IT Questions BankCategory: IT EssentialsWhat is the correct way to conduct a telephone call to troubleshoot a computer problem?

What is the correct way to conduct a telephone call to troubleshoot a computer problem?

  • Maintain professional behavior at all times.
  • Explain each step to help the customer understand the troubleshooting process.
  • Ask personal questions to get better acquainted with the customer.
  • Always gather information from the customer and escalate the problem.

Explanation: It is important for a technician, when talking by phone with a customer, to be professional. Also, having good communication skills enhances credibility with the customer.

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