What is the correct way to conduct a telephone call to troubleshoot a computer problem?
- Maintain professional behavior at all times.
- Explain each step to help the customer understand the troubleshooting process.
- Ask personal questions to get better acquainted with the customer.
- Always gather information from the customer and escalate the problem.
Explanation: It is important for a technician, when talking by phone with a customer, to be professional. Also, having good communication skills enhances credibility with the customer.
Exam with this question: IT Essentials v7.01 Chapter 14 Quiz Answers
Exam with this question: IT Essentials (ITE v7) Chapter 11 Exam Answers
Exam with this question: IT Essentials (ITE v7) Chapter 13 Exam Answers
Exam with this question: IT Essentials 8 Module 14 Quiz Answers: The IT Professional
Please login or Register to submit your answer