A customer reports that recently several files cannot be accessed. The service technician decides to check the hard disk status and the file system structure. The technician asks the customer if a backup has been performed on the disk and the customer replies that the backup was done a week ago to a different logical partition on the disk. What should the technician do before performing diagnostic procedures on the disk?

IT Questions Bank › Category: IT Essentials › A customer reports that recently several files cannot be accessed. The service technician decides to check the hard disk status and the file system structure. The technician asks the customer if a backup has been performed on the disk and the customer replies that the backup was done a week ago to a different logical partition on the disk. What should the technician do before performing diagnostic procedures on the disk?

Run the CHKDSK utility.
Perform file restore from the existing backup copy at the logical partition.
Install a new hard disk as the primary disk, then make the current disk a slave.
Back up the user data to a removable drive.

Explanation: Always perform a backup before beginning any troubleshooting. Even though the data was backed up to a different partition, the data is still on the same hard drive. If the drive crashes, the data might not be recoverable.

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