A customer reports that recently several files cannot be accessed. The service technician decides to check the hard disk status and the file system structure. The technician asks the customer if a backup has been performed on the disk and the customer replies that the backup was done a week ago to a different logical partition on the disk. What should the technician do before performing diagnostic procedures on the disk?

A customer reports that recently several files cannot be accessed. The service technician decides to check the hard disk status and the file system structure. The technician asks the customer if a backup has been performed on the disk and the customer replies that the backup was done a week ago to a different logical partition on the disk. What should the technician do before performing diagnostic procedures on the disk?

• Run the CHKDSK utility.
• Perform file restore from the existing backup copy at the logical partition.
• Install a new hard disk as the primary disk, then make the current disk a slave.
• Back up the user data to a removable drive.

Explanation: Always perform a backup before beginning any troubleshooting. Even though the data was backed up to a different partition, the data is still on the same hard drive. If the drive crashes, the data might not be recoverable.

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