Which two items could be used to help establish a plan of action when resolving a computer problem? (Choose two.)

Question:
Which two items could be used to help establish a plan of action when resolving a computer problem? (Choose two.)

• a multimeter
• a loopback plug
• the computer manual
• the computer repair history log
• BIOS diagnostics

Explanation: During the six steps of troubleshooting, once the cause of the problem is determined, the “establish a plan of action to resolve the problem and implement the solution” step is where a technician has to do more research by searching the Internet, talking to another technician, reviewing the history logs, manuals, forums, etc.

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