A technician calls the help desk with the following situation. “I am trying to save a file to my RAID drive but my system cannot find it.” What advice should the help desk agent give to the caller?

IT Questions BankCategory: IT EssentialsA technician calls the help desk with the following situation. “I am trying to save a file to my RAID drive but my system cannot find it.” What advice should the help desk agent give to the caller?

A technician calls the help desk with the following situation. “I am trying to save a file to my RAID drive but my system cannot find it.” What advice should the help desk agent give to the caller?

  • Check the permissions for this file.
  • Set the file permissions to read and execute.
  • Check the RAID controller, because it may need to be replaced.
  • Create a virtual machine with an OS that supports the application.

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