A technician recorded that a new fuser roller unit was installed in a laser printer to solve a printing problem. Which step in the troubleshooting process did the technician just perform?

Question:
A technician recorded that a new fuser roller unit was installed in a laser printer to solve a printing problem. Which step in the troubleshooting process did the technician just perform?

• documenting findings, actions, and outcomes
• verifying the solution and system functionality
• identifying the problem
• testing a theory to determine the cause of the problem

Explanation: Recording the components and parts used to fix a printer problem is part of the documenting findings, actions, and outcomes step.

Exam with this question: IT Essentials (ITE v7) Chapter 8 Exam Answers
Exam with this question: IT Essentials (Version 8.0) Chapter 8 Exam Answers ITE v8.0