IT Essentials (Version 8.0) Chapter 8 Exam Answers ITE v8.0

IT Essentials (Version 8.0) – IT Essentials 8.0 Chapter 8 Exam Answers (8.7 Module Exam)

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1. Employees of a small business are complaining that the printer is printing faded images. What should the technician do to resolve the issue?

Reset the page counter.
Check the vibration of the crystals.
Replace the toner cartridge.
Update the BIOS.
Clean the printer.

2. A technician is complaining about the following printer issue: The print appears faded on the paper. What are two possible causes of this issue? (Choose two.)

The printer is using the wrong cable.
The room temperature is above normal.
A test page was never printed.
The toner cartridge is low.
The paper might be incompatible with the printer.

3. What type of connection would be used to connect a printer directly to the network?

Ethernet
USB
Firewire
serial

Explanation: To connect a printer directly to the network an Ethernet connection through an RJ-45 interface would be used.

4. A technician is installing a printer that will be directly connected to a computer. Why does the technician not connect the printer initially during the installation process?

The printer needs to be configured first.
The OS of the workstation needs to be updated first.
The Microsoft download site needs to be searched first for the printer driver.
The printer driver might need to be installed first before the printer is connected.

Explanation: When installing a new printer that is attached directly to a workstation, a technician should read the installation instructions carefully. For some printers, the printer driver should be installed on the computer before the printer is connected.

5. What is a characteristic of thermal inkjet nozzles?

The vibration of the crystal controls the flow of ink.
The heat creates a bubble of steam in the chamber.
Heat is applied to the ink reservoir of each nozzle.
A charge is applied to the printhead.

Explanation: Thermal inkjet nozzles work based on heat creating steam bubbles. Piezoelectric inkjet nozzles work based on vibration of crystals.

6. Which document function can a networked MFD provide that is unavailable on a standalone document copier or printer?

scan to local memory
scan to paper
scan to multiple paper copies
scan to email

Explanation: In addition to the functions of a standalone document copier or printer, a networked MFD can scan a document to email, a network folder on the LAN, and a cloud storage location.

7. What is the purpose of the Additional Drivers button in the Sharing tab of the Printer Properties?

to add additional drivers for other printers connected to the computer
to add additional drivers for duplex printing
to add additional drivers for other printers in the network
to add additional drivers for other operating systems

Explanation: The Additional Drivers button loads drivers in the sharing computer for other operating systems that the client computers may be running. For other printers in the network, the drivers must be loaded in the computers sharing the other printers. There is no need for additional drivers for duplex printing. The required drivers for other printers connected to the sharing computer will be loaded automatically.

8. Which factor affects the speed of an inkjet printer?

the cost of the inkjet cartridges
the quality of the paper
the size of printer power supply
the desired quality of the image

Explanation: The speed of an inkjet printer is determined mostly by the make and model of the printer, the quality of printing, and the complexity of the image. The quality of the paper, the cost of the cartridges, and the size of the power supply do not affect the speed of printing.

9. In laser printing, what is the name of the process of applying toner to the latent image on the drum?

charging
fusing
developing
transferring

Explanation: The toner is applied to the latent image on the drum during developing. The toner attached to the latent image is transferred to the paper during transferring. The toner transferred is melted to the paper during fusing, and the drum gets a uniform negative charge during charging.

10. How can the life of a thermal printer be extended?

Wipe the outside of the printer with a damp cloth.
Clean the inside of the printer with a vacuum cleaner with a HEPA filter.
Clean the heating element regularly with isopropyl alcohol.
Keep the paper dry in a low humidity environment.

Explanation: The life of a thermal printer can be extended by cleaning the heating element regularly with isopropyl alcohol. A thermal printer does not use toner, so cleaning with a vacuum cleaner with a HEPA filter is not necessary. The condition of the paper and the cleanliness of the outside of the printer would probably do little to extend the life of the printer.

11. What are two methods to connect to a printer wirelessly? (Choose two.)

WiMax
satellite
IEEE 802.11 standards
Bluetooth
microwave

Explanation: Wireless printers can use Bluetooth, 802.11x, or infrared interfaces to connect wirelessly. WiMax, satellite, and microwave radio technologies are in practice never used to connect a printer to a network.

12. What are two cables that are used to connect a computer to a printer? (Choose two.)

PS/2
serial
FireWire
eSATA
HDMI

Explanation: Wiring a PC to a printer can be done through the following connections: serial, parallel (IEEE 1284 and SCSI), USB, Firewire (IEEE 1394) and Ethernet. PS/2, HDMI, and eSATA connections are used for other purposes.

13. A user tells a technician that the printer does not respond to attempts to print a document. The technician attempts to print a document and the printer does not output any pages. The technician notices that the printer LCD display is blank and unlit. What is most likely the problem?

The printer is out of ink.
The screen contrast is too low.
The print head is clogged.
The printer is not turned on.

Explanation: If the printer display is displaying nothing and the printer is not attempting to print a document, most likely the printer is turned off.

14. A user discovers that an inkjet color printer is printing different colors from those that are shown on the screen. What can be done to solve this problem?

Replace the fuser.
Adjust the printer spool.
Calibrate the printer.
Replace the drum.

Explanation: Calibrating the printer will align the heads and help in dosing the ink. The print spool problems are more related to queues. Color inkjet printers do not use drums or fusers.

15. Which device can scan a document and attach the scan to an email?

laser printer
thermal printer
networked MFD
automatic document feeder

Explanation: A networked MFD can scan a document and attach the scan to an email. Thermal printers, laser printers, and automatic document feeders can not attach scanned documents to emails.

16. What corrective action would a technician take in response to a print spooler error?

clean the printer
reboot the printer
restart the print spooler
update the printer driver

Explanation: Print spooler errors can occur when the printer service is stopped or not working properly. The first corrective action is to restart the print spooler. In some cases, it may be necessary to reboot the computer.

17. What mechanism is used in a laser printer to permanently fuse the toner to the paper?

heat
electrical charge
pressure
light

Explanation: Heat is used during the fusing process in a laser printer to permanently fuse the toner to the paper.

18. The users on a LAN are reporting that computers respond slowly whenever high resolution photographs are being printed on the color laser printer. What would be the cause of this problem?

The printer is not configured for duplex printing.
The printer does not have enough memory to buffer an entire photograph.
The printer is not configured for the proper paper orientation.
The paper is not adequate for photograph printing.

Explanation: Printer memory affects print speed and efficiency. Laser printers use memory to buffer print jobs, capturing them in printer memory while allowing computers to proceed with other work while printing.

19. Match the common printer configuration options to the correct descriptions. (Not all options are used.)
IT Essentials (Version 8.0) Chapter 8 Exam Answers ITE v8.0 1

20. A technician is programming a wireless printer to connect to the wireless network and communicate wirelessly with nearby devices. Which two wireless modes are used for wireless printer connectivity? (Choose two.)

IR
cloud-based
infrastructure
ad hoc
hands-free

Explanation: A wireless printer can operate in infrastructure mode and connect to an 802.11 Wi-Fi wireless network. A wireless printer might also support ad hoc mode which allows devices to communicate directly with the wireless printer.

21. After applying a solution to a printer problem, a technician restarts the printer and prints a test page. Which step of the troubleshooting process is the technician applying?

verifying the solution and system functionality
identifying the problem
testing a theory to determine the cause of the problem
documenting findings, actions, and outcomes

Explanation: Testing a printer by restarting it and printing a test page are actions taken within the verification of the solution and system functionality step.

22. Which statement describes a printer driver?

It is software that converts a document into the format that a printer can understand.
It is cache inside a printer that stores documents to be printed in a queue.
It is the interface in Windows that identifies a unique printer attached to the workstation.
It is the configuration code that is sent to a printer to identify the operating system of the workstation.

Explanation: Printer drivers are software programs that convert various media types in a document to a stream of commands in a language that the printer can understand. During a printer installation, Windows links an interface called “printer” with a specific driver that is compatible with the actual printer hardware.

23. What are two functions of a print server? (Choose two.)

provide print resources to all connected client computers
ensure that the connected client computers have up-to-date printer drivers
store backups of documents sent to the printer
store print jobs in a queue until the printer is ready
provide uninterrupted power to the printer

Explanation: A print server can provide client computers access to print resources, manage print jobs by storing them in a queue until the print device is ready for them, and provide print job status messages to users.

24. A Windows 7 computer has several printers configured in the Control Panel Devices and Printers window. Which printer will the computer choose to be the first option for printing?

the software-based printer that is used to create PDF files
the software-based printer that is used to create XPS files
the printer that is set as the default printer
a manual selection, which is always needed

Explanation: The Default Printer option is set globally and it will be the first printer to be chosen to print a job, unless Other Printer is selected in a Per-Document manner. Software-based printers are just instances of different kinds of printers, but for them to be chosen to do the job, they will need to be selected either as a default or per-document printer. There is no need to select a printer every time a printing job is sent.

25. What is a characteristic of global and per-document options in print settings?

Global options take precedence over per-document options.
It is not possible to configure per-document options.
Per-document options override global options.
It is not possible to configure global options.

Explanation: Global settings act as default settings, whereas per-document settings are helpful with specialized documents, like letters and spreadsheets.

26. Which action supports an effective printer preventive maintenance program?

Replace laser printer toner at set predetermined time intervals.
Clean inkjet print heads when they stop working.
Disconnect the printer from the power source when it is not in use.
Reset the printer page counters if available.

Explanation: Resetting the page counters will assist in documenting printer usage and planning future maintenance. Cleaning parts only when they are no longer working, replacing consumables at set time intervals regardless of need, and disconnecting the printer from the power when it is not in use are not related to a preventive maintenance program.

27. A manager is complaining that the toner is coming off the pages printed by the laser printer. What should the technician do to resolve the issue?

Reset the page counter.
Clean the printer.
Check the vibration of the crystals.
Update the OS.
Replace the fuser.

28. In Windows 8, what must be configured to enable one user to share a USB-connected printer with another user on the same network?

File and printer sharing
Windows firewall
Windows Defender
IEEE 802.11
virtualization option in BIOS

Explanation: In both Windows 7 and 8, use the Network and Sharing Center control panel > Change advanced sharing settings to select the Turn on file and printer sharing option.

29. A librarian is complaining about the following printer issue: The printer control panel displays no image. What are two possible causes of this issue? (Choose two.)

The printer is not turned on.
The room temperature is above normal.
The printer does not have enough RAM.
The printer is using the wrong cable.
The contrast of the screen may be set too low.

30. What corrective action should be taken if a printer is printing faded images?

secure loose printer cables
update the print driver
clean the printer
replace the toner cartridge

Explanation: If a printer is printing faded images, it is an indication that either the toner is low or the toner cartridge is defective.

31. What would cause an inkjet printer to fail to print any pages?

The printer software is set to toner save.
The ink cartridge is empty.
The printer ribbon is worn out.
The printer is loaded with a paper type other than photo paper.

Explanation: An inkjet printer will commonly fail to print when the inkjet cartridge is empty.

32. A technician is complaining about the following printer issue: The toner is not fusing to the paper. What are two possible causes of this issue? (Choose two.)

The toner cartridge is defective.
The paper might be incompatible with the printer.
A test page was never printed.
The laser printer is emitting too much radiation.
The printer lid has not been closed securely.

33. What are two probable causes for printer paper jams? (Choose two.)

the wrong type of paper
a defective print cartridge
misaligned print heads
an incorrect print driver
high humidity

Explanation: Humidity can cause sheets of paper to stick together which could cause paper jams. Using the wrong type of paper for a printer might also create a jamming issue.

34. A teacher is complaining about the following printer issue: The paper is creased after printing. What are two possible causes of this issue? (Choose two.)

The paper-feed tray might not be firmly adjusted against the edges of the printer.
Print jobs are being sent to the wrong printer.
The room temperature is above normal.
The paper might be loaded incorrectly.
The printer is using the wrong cable.

35. A reporter is complaining about the following printer issue: The paper jams when the printer is printing. What are two possible causes of this issue? (Choose two.)

The humidity could be high and that causes the paper to stick together.
The laser printer is emitting too much radiation.
The wrong printer type has been selected.
The printer could be dirty.
The printer lid has not been closed securely.

36. All documents printed by the laser printer in the branch office have ghost or shadow images appearing on the paper. What should the technician do to resolve the issue?

Configure the printer for duplex printing.
Update the OS.
Update the BIOS.
Replace the drum.
Check the vibration of the crystals.

37. A librarian is complaining about the following printer issue: My impact printer produces faded or light characters. What are two possible causes of this issue? (Choose two.)

The ribbon may be worn out.
The printer does not have enough RAM.
The ribbon may be damaged.
The wrong printer type has been selected.
The laser printer is emitting too much radiation.

38. A user notices that the data transfer rate for the gigabit NIC in the user computer is much slower than expected. What is a possible cause for the problem?

the switch connection speed was set to 10/100 Mb/s.
Hbernation mode is causing the NIC to shutdown unexpectedly
The NIC is configured to use both IPv4 and IPv6 at the same time
The NIC wake-on-LAN setting is misconfigured

39. A receptionist is complaining about the following printer issue: The print queue seems to be functioning properly, but the printer does not print. What are two possible causes of this issue? (Choose two.)

There is a bad cable connection.
The print queue is overloaded.
The wrong printer type has been selected.
The laser printer is emitting too much radiation.
The printer has an error such as out of paper, out of toner, or paper jam.

40. A reporter is trying to print several high resolution photographs but the color laser printer is going extremely slowly. What should the technician do to resolve the issue?

Rewind the ribbon.
Install a USB hub.
Connect the printer using wireless.
Add more RAM to the printer.
Update the BIOS.

41. A photographer is complaining about the following printer issue: The printer issues a “Document failed to print” message. What are two possible causes of this issue? (Choose two.)

The printer is no longer shared.
The paper tray is flimsy.
The wrong printer type has been selected.
The laser printer is emitting too much radiation.
A cable is loose or disconnected.

42. A teacher is complaining about the following printer issue: The paper is creased after printing. What are two possible causes of this issue? (Choose two.)

The printer has been installed on the wrong port.
The wrong printer type has been selected.
The paper-feed tray might not be firmly adjusted against the edges of the printer.
The paper might be loaded incorrectly.
The laser printer is emitting too much radiation.

43. Which type of print server provides the most functions and capabilities?

a dedicated PC print server
a computer-shared print server
a hardware print server
a print server that is implemented in software

Explanation: A dedicated PC print server has its own resources for the job and can manage several printers. A computer-shared print server uses its resources for sharing as well as for its own PC tasks. A hardware print server can only manage one printer, and a software print server cannot exist without hardware to run it.

44. An office assistant in a law firm is trying to print many large legal documents but is getting “memory overload” error messages from the printer. What should the technician do to resolve the issue?

Add more memory to the printer.
Replace the pickup roller.
Check the vibration of the crystals.
Install a USB hub.
Connect the printer using wireless.

45. A technician recorded that a new fuser roller unit was installed in a laser printer to solve a printing problem. Which step in the troubleshooting process did the technician just perform?

documenting findings, actions, and outcomes
verifying the solution and system functionality
identifying the problem
testing a theory to determine the cause of the problem

Explanation: Recording the components and parts used to fix a printer problem is part of the documenting findings, actions, and outcomes step.

46. A new printer has just been installed deep in a mine. When test pages are printed, the paper constantly jams. What should the technician do to resolve the issue?

Rewind the ribbon.
Install a USB hub.
Move the printer to a less-humid location.
Connect the printer using wireless.
Update the BIOS.

47. A user complains that recently every printed document has vertical lines and streaks on the paper. What should the technician do to resolve the issue?

Distribute the toner more evenly within the cartridge.
Clean the printer.
Install a USB hub.
Connect the printer using wireless.
Update the BIOS.

48. A user is complaining that the printer is printing pages with no image on them. What should the technician do to resolve the issue?

Reset the page counter
Check the vibration of the Crystal’s
Update the OS
Replace the toner cartridge
Clean the printer

49. A school is installing a new shared printer but the printer is not showing up on the list of available printers. What should the technician do to resolve the issue?

Reset the page counter.
Install a USB hub.
Manually add the printer IP address.
Connect the printer using wireless.
Update the BIOS.

50. A school is installing a new shared printer but the printer is not showing up on the list of available printers. What should the technician do to resolve the issue?

Manually add the printer IP address.
Reset the page counter.
Rewind the ribbon.
Clean the printer.
Check the vibration of the crystals.

51. Employees are complaining that they send print jobs to a newly installed printer but the print jobs never print. What should the technician do to resolve the issue?

The printer is connected to the wrong port. Modify the port.
Check the vibration of the crystals.
Rewind the ribbon.
Clean the printer.
Reset the page counter.

52. A manager is complaining about the following printer issue: The ink printer is printing blank pages. What are two possible causes of this issue? (Choose two.)

The print head is clogged.
The printer is out of ink or toner.
The printer is using the wrong cable.
The wrong printer type has been selected.
The laser printer is emitting too much radiation.

53. A small company is moving towards sharing printers to reduce the number of printers used within the company. The technician has security concerns. What security risk is associated with sharing a printer?

data privacy
dumpster diving
shoulder surfing
replay attacks

Explanation: Three security concerns related to shared printers include (1) cached print files could contain sensitive data; (2) user authentication is needed to control access to the printer; and (3) print jobs could be read by others, intercepted, copied, or modified. Dumpster diving and shoulder surfing are security concerns whether the printer is shared or not. A replay attack is where a packet is captured, altered, and sent back to the original destination. Print jobs are not commonly returned to the sender.

54. A reporter is trying to print several high resolution photographs but the color laser printer is going extremely slowly. What should the technician do to resolve the issue?

Replace the pickup roller.
Check the vibration of the crystals.
Add more RAM to the printer.
Install a USB hub.
Connect the printer using wireless.

55. Users have noticed that the colors on their printed documents are different from the colors that they see on their computer screens. What should the technician do to resolve the issue?

Install a USB hub
Configure the printer for duplex printing
Power cycle the printer
Update the OS
Calibrate the printer

56. A technician has just completed a preventive maintenance on the department printer. Users are now complaining that the printer is no longer available. What should the technician do to resolve the issue?

Check that the printer is plugged into a power source.
Connect the printer using wireless.
Configure the printer for duplex printing.
Power cycle the printer.
Update the OS.