A user calls the help desk and reports that a security alert appears on the screen about a malware attempt to enter the PC. What should the technician instruct the user to do?

IT Questions BankCategory: IT EssentialsA user calls the help desk and reports that a security alert appears on the screen about a malware attempt to enter the PC. What should the technician instruct the user to do?

A user calls the help desk and reports that a security alert appears on the screen about a malware attempt to enter the PC. What should the technician instruct the user to do?

  • Stop wired or wireless network connection immediately.
  • Close the email client software.
  • Turn on the Windows Firewall.
  • Scan the PC to remove any malware.

Explanation: The security alert indicates that the antimalware software has detected a potential malware attack. There could be other malware attacks toward the PC. Therefore, the user should be proactive and run a thorough security scan to remove any malware that is found.

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