A user calls the help desk and reports that a security alert appears on the screen about a malware attempt to enter the PC. What should the technician instruct the user to do?

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A user calls the help desk and reports that a security alert appears on the screen about a malware attempt to enter the PC. What should the technician instruct the user to do?

Stop wired or wireless network connection immediately.
Close the email client software.
Turn on the Windows Firewall.
Scan the PC to remove any malware.

Explanation: The security alert indicates that the antimalware software has detected a potential malware attack. There could be other malware attacks toward the PC. Therefore, the user should be proactive and run a thorough security scan to remove any malware that is found.

Exam with this question: IT Essentials v7.0 - A+ 220-1002 Certification Practice Exam Answers