A user visits the service desk and complains of a swollen smartphone battery. What are three possible causes for the problem? (Choose three.)

Question:
A user visits the service desk and complains of a swollen smartphone battery. What are three possible causes for the problem? (Choose three.)

• The battery is defective.
• The battery has been overcharged.
• The battery is not holding a charge.
• The battery has passed its usage period.
• An incompatible charger has been used.
• The smartphone settings are incorrectly configured.

Explanation: A swollen smartphone battery could have several causes, including being overcharged, being charged with an incompatible charger, or the battery itself could be defective.

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