A user with a company-issued smartphone notices that there is a gap at the end of the device. A technician examines the smartphone and discovers that the battery is swollen. What should the technician do next?

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Question:
A user with a company-issued smartphone notices that there is a gap at the end of the device. A technician examines the smartphone and discovers that the battery is swollen. What should the technician do next?

Use the smartphone until the battery is completely discharged.
Clean the battery leads with baking soda.
Replace the battery.
Use a multimeter to see if the output voltage is within range.

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