While troubleshooting a mobile device, a technician determines that the battery is not holding a charge. What is the next step in the troubleshooting process?

IT Questions Bank › Category: IT Essentials › While troubleshooting a mobile device, a technician determines that the battery is not holding a charge. What is the next step in the troubleshooting process?

Question:
While troubleshooting a mobile device, a technician determines that the battery is not holding a charge. What is the next step in the troubleshooting process?

Implement a solution.
Document the findings.
Determine the exact cause.
Verify the solution and full system functionality.

Exam with this question: IT Essentials (ITE v7) Chapter 9 Exam Answers