After a problem is identified, what is the next step for the troubleshooter?
- Implement a solution.
- Establish a theory of probable causes.
- Document the findings.
- Verify the solution.
- Determine the exact cause.
Explanation: The steps of the troubleshooting process.
Step 1. Identify the problem.
Step 2. Establish a theory of probable cause.
Step 3. Test the theory to determine the cause.
Step 4. Establish a plan of action to resolve the problem and implement the solution.
Step 5. Verify full system functionality and, if applicable, implement preventive measures.
Step 6. Document findings, actions, and outcomes.
Exam with this question: IT Essentials v7.01 Chapter 4 Quiz Answers
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