After a problem is identified, what is the next step for the troubleshooter?

IT Questions BankCategory: IT EssentialsAfter a problem is identified, what is the next step for the troubleshooter?

After a problem is identified, what is the next step for the troubleshooter?

  • Implement a solution.
  • Establish a theory of probable causes.
  • Document the findings.
  • Verify the solution.
  • Determine the exact cause.

Explanation: The steps of the troubleshooting process.
Step 1. Identify the problem.
Step 2. Establish a theory of probable cause.
Step 3. Test the theory to determine the cause.
Step 4. Establish a plan of action to resolve the problem and implement the solution.
Step 5. Verify full system functionality and, if applicable, implement preventive measures.
Step 6. Document findings, actions, and outcomes.

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