During what step in the troubleshooting process does a technician demonstrate to the customer how the solution corrected the problem?

During what step in the troubleshooting process does a technician demonstrate to the customer how the solution corrected the problem?

• Document the findings, actions, and outcomes.
• Establish a theory of probable cause.
• Verify full system functionality.
• Establish a plan of action to resolve the problem.

Explanation: After all repairs have been made, the last step of the troubleshooting process is to verify to the customer the problem and the solutions and demonstrate how the solution corrected the problem.

Exam with this question: IT Essentials v7.01 Chapter 4 Quiz Answers