In which step of the troubleshooting process would a technician have to do more research on the Internet or using the computer manual in order to solve a problem?

IT Questions BankCategory: IT EssentialsIn which step of the troubleshooting process would a technician have to do more research on the Internet or using the computer manual in order to solve a problem?

In which step of the troubleshooting process would a technician have to do more research on the Internet or using the computer manual in order to solve a problem?

  • Document findings, actions, and outcomes.
  • Identify the problem.
  • Establish a plan of action to resolve the problem and implement the solution.
  • Verify full system functionality and, if applicable, implement preventive measures.
  • Test the theory to determine the cause.

Explanation: After the cause of the problem is determined, a technician should research possible solutions, sometimes by visiting various websites and consulting manuals.

Exam with this question: IT Essentials v7.01 Chapter 4 Quiz Answers

Subscribe
Notify of
guest

0 Comments
Inline Feedbacks
View all comments