In which step of the troubleshooting process would a technician have to do more research on the Internet or using the computer manual in order to solve a problem?
- Document findings, actions, and outcomes.
- Identify the problem.
- Establish a plan of action to resolve the problem and implement the solution.
- Verify full system functionality and, if applicable, implement preventive measures.
- Test the theory to determine the cause.
Explanation: After the cause of the problem is determined, a technician should research possible solutions, sometimes by visiting various websites and consulting manuals.
Exam with this question: IT Essentials v7.01 Chapter 4 Quiz Answers
Please login or Register to submit your answer