For the second time in a week, workstations on a LAN are not able to log into a specific server. The technician fixed the problem the first time, but cannot remember the steps taken to solve it. What aspect of the troubleshooting process has the technician neglected?

For the second time in a week, workstations on a LAN are not able to log into a specific server. The technician fixed the problem the first time, but cannot remember the steps taken to solve it. What aspect of the troubleshooting process has the technician neglected?

• documenting the troubleshooting process
• identifying the problem
• asking questions of end users
• using structured techniques to solve a problem

Explanation: Proper documentation is a very important step in troubleshooting. The proper documentation can help troubleshoot the same or similar problems in the future.

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