Match the question a technician might ask the customer to the question type.

IT Questions BankCategory: IT Essentials 8Match the question a technician might ask the customer to the question type.

Match the question a technician might ask the customer to the question type.

  • What problems are you experiencing with your computer or network? - Open-Ended Question
  • What were you doing when the problem was identified? - Open-Ended Question
  • What software has been installed on your computer recently? - Open-Ended Question
  • What hardware changes have been made recently to your computer? - Open-Ended Question
  • Can you reproduce the problem? - Closed-ended Question
  • Are you currently logged into the network? - Closed-ended Question
  • Have you changed your password recently? - Closed-ended Question
  • Has anyone else used your computer recently? - Closed-ended Question
  • Have you received any error messages on your computer? - Closed-ended Question

Exam with this question: IT Essentials v8 Chapter 4 Check Your Understanding

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