Match the question a technician might ask the customer to the question type.

Match the question a technician might ask the customer to the question type.

• What problems are you experiencing with your computer or network? - Open-Ended Question
• What were you doing when the problem was identified? - Open-Ended Question
• What software has been installed on your computer recently? - Open-Ended Question
• What hardware changes have been made recently to your computer? - Open-Ended Question
• Can you reproduce the problem? - Closed-ended Question
• Are you currently logged into the network? - Closed-ended Question
• Have you changed your password recently? - Closed-ended Question
• Has anyone else used your computer recently? - Closed-ended Question
• Have you received any error messages on your computer? - Closed-ended Question

Exam with this question: IT Essentials v8 Chapter 4 Check Your Understanding