Match the troubleshooting step in correct order.

IT Questions BankCategory: IT Essentials 8Match the troubleshooting step in correct order.

Match the troubleshooting step in correct order.

Explanation: Place the options in the following order:

Identify the problem. Step 1
Establish a theory of probable cause. Step 2
Test the theory to determine the cause. Step 3
Establish a plan of action to resolve the problem and implement a solution. Step 4
Verify full system functionality and, if applicable, implement preventive measures. Step 5
Document findings, actions, and outcomes. Step 6

Exam with this question: IT Essentials v8 Chapter 4 Check Your Understanding

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