Match the troubleshooting step in correct order.
Explanation: Place the options in the following order:
| Identify the problem. | Step 1 |
| Establish a theory of probable cause. | Step 2 |
| Test the theory to determine the cause. | Step 3 |
| Establish a plan of action to resolve the problem and implement a solution. | Step 4 |
| Verify full system functionality and, if applicable, implement preventive measures. | Step 5 |
| Document findings, actions, and outcomes. | Step 6 |
Exam with this question: IT Essentials v8 Chapter 4 Check Your Understanding
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