Refer to the exhibit. During the troubleshooting of software that is installed on a computer system, a level one technician requires help from a level two technician. The file shown in the exhibit must be sent to the level two technician. How should the level one technician deliver this file?

Question:
Refer to the exhibit. During the troubleshooting of software that is installed on a computer system, a level one technician requires help from a level two technician. The file shown in the exhibit must be sent to the level two technician. How should the level one technician deliver this file?

• This file should not be shared with the level two technician.
• Replace all passwords in the file with <password omitted> before emailing the file and then supply the passwords by secure means, if required.
• Send the file as it is to the level two technician.
• Deliver the file in printed format only.

Explanation: Customer privacy should be maintained. The easiest way to preserve it is removing any occurrence of passwords from the documentation that is being sent to another technician. If a client password is required to solve the problem, it should be sent to another technician through a specific document.

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