What determines the level of support that a call center technician will provide to an individual customer?

IT Questions Bank › Category: IT Essentials › What determines the level of support that a call center technician will provide to an individual customer?

Question:
What determines the level of support that a call center technician will provide to an individual customer?

Support is based on the SLA for that customer.
All customers receive the same level of support by the call center.
A level one technician will provide a higher level of support than a level two technician.
An individual call center technician chooses the level of support based on the time available to assist the customer.

Explanation: A call center technician must provide the level of support that is outlined in the SLA for that individual customer.