What are two closed-ended questions that a technician could ask a user while trying to identify the problem with a printer? (Choose two.)

What are two closed-ended questions that a technician could ask a user while trying to identify the problem with a printer? (Choose two.)

• Can you print a test page on the printer?
• What were you doing when the problem occurred?
• What recent software or hardware changes have been made to your computer?
• Is the printer powered on?
• What error messages were displayed when the problem occurred?

Explanation: Closed-ended questions require only a yes or no answer that can confirm a fact. Open-ended questions require the user to describe the problem symptoms in detail.

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