What are two situations where escalation of a case is recommended? (Choose two.)

IT Questions Bank › Category: CCNP › What are two situations where escalation of a case is recommended? (Choose two.)

What are two situations where escalation of a case is recommended? (Choose two.)

when shift work requires handing off the problem
when the end-user reporting the problem is a manager
when there is an inability to clearly communicate the problem
when there is a lack of desire to solve the issue
when the cause of the problem is within the area of responsibility of the troubleshooter
when insufficient knowledge and skills exist