What are two situations where escalation of a case is recommended? (Choose two.)

IT Questions BankCategory: CCNPWhat are two situations where escalation of a case is recommended? (Choose two.)

What are two situations where escalation of a case is recommended? (Choose two.)

  • when shift work requires handing off the problem
  • when the end-user reporting the problem is a manager
  • when there is an inability to clearly communicate the problem
  • when there is a lack of desire to solve the issue
  • when the cause of the problem is within the area of responsibility of the troubleshooter
  • when insufficient knowledge and skills exist

Exam with this question: CCNP TSHOOT Chapter 2 Exam Answers (Version 7)
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