Question:
What customer support procedure would likely cause an upset customer to become more upset?
- Ask the customer to do obvious or unnecessary steps.
- Reiterate that you want to solve the problem.
- Follow a step-by-step approach to solving the problem.
- Apologize for the wait time if there has been no wait time.
Exam with this question: IT Essentials (ITE v7) Chapter 11 Exam Answers
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