What customer support procedure would likely cause an upset customer to become more upset?

IT Questions BankCategory: IT EssentialsWhat customer support procedure would likely cause an upset customer to become more upset?

Question:
What customer support procedure would likely cause an upset customer to become more upset?

  • Ask the customer to do obvious or unnecessary steps.
  • Reiterate that you want to solve the problem.
  • Follow a step-by-step approach to solving the problem.
  • Apologize for the wait time if there has been no wait time.

Exam with this question: IT Essentials (ITE v7) Chapter 11 Exam Answers

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