What is a common responsibility of a level one call center technician?

Question:
What is a common responsibility of a level one call center technician?

• entering a concise description of a customer problem into a ticketing system
• remotely connecting to customer devices and implementing driver and software updates
• calling back customers and asking additional questions to solve the problem
• receiving escalated work orders from a lower level technician

Explanation: The primary responsibility of a level one technician is to gather pertinent information from a customer and to enter the information into a work order or ticket system.

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