What is considered ethical behavior by a technician when communicating with a customer?
- It is normal to send chain emails to customers.
- A technician can send mass emails to customers.
- A technician can send forged emails to customers.
- A technician must only send solicited emails.
Explanation: Unsolicited, chain and forged emails are unethical, and maybe illegal, and must not be sent by a technician to a customer.
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