What is considered ethical behavior by a technician when communicating with a customer?

IT Questions BankCategory: IT EssentialsWhat is considered ethical behavior by a technician when communicating with a customer?

What is considered ethical behavior by a technician when communicating with a customer?

  • It is normal to send chain emails to customers.
  • A technician can send mass emails to customers.
  • A technician can send forged emails to customers.
  • A technician must only send solicited emails.

Explanation: Unsolicited, chain and forged emails are unethical, and maybe illegal, and must not be sent by a technician to a customer.

More Questions: IT Essentials v7.01 Chapter 14 Quiz Answers


guest

0 Comments
Inline Feedbacks
View all comments
0
Would love your thoughts, please comment.x