When a support technician is troubleshooting a security issue on a system, which action should the technician take just before documenting the findings and closing the ticket?
- Ensure that all applications are working.
- Ask what the problem is that the customer is experiencing.
- Boot the system in Safe Mode.
- Disconnect the system from the network.
Explanation: The last step before documenting findings is to verify full system functionality. Ensuring that all of the applications are working would be an example of verifying functionality. Asking what problem is that the user is experiencing is part of the first step: identifying the problem. Disconnecting from the network and rebooting in Safe Mode are both examples of the third step: determining an exact cause.
Exam with this question: IT Essentials v7.01 Chapter 13 Quiz Answers
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