Question:
What does a technician need in order to make changes to software installed on the computer of a customer?
- the authorization of a more senior technician
- customer authorization
- verification that the software is legal
- two witnesses
Explanation: To make any changes to a computer, a technician needs authorization from the customer. The presence of either another technician or other witnesses does not entitle the technician to either install or modify software, even if it is legal.
Exam with this question: IT Essentials (ITE v7) Chapter 14 Exam Answers
Exam with this question: IT Essentials (Version 8.0) Chapter 14 Exam
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