Question:
Which are two examples of good customer service? (Choose two.)
- A technician follows up with a customer after services are completed.
- A technician notifies a customer as soon as possible that there may be a delay.
- A technician repeatedly encourages a customer to agree to a product warranty.
- A technician continually reminds the customer that an issue was due to customer neglect.
- A technician speaks slowly and uses common industry jargon and terms with the customer.
Explanation: Good customer service means meeting or exceeding customer expectations. Customers expect service technicians to be on time and to communicate if they will be late. Customers also appreciate a follow up communication after service is rendered.
Exam with this question: IT Essentials (ITE v7) Chapter 14 Exam Answers
Exam with this question: IT Essentials (Version 8.0) Chapter 14 Exam
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