Which question is an open ended question that could be used when helping a customer troubleshoot a Windows problem?

Question:
Which question is an open ended question that could be used when helping a customer troubleshoot a Windows problem?

• Can you boot the operating system?
• Have you changed your password recently?
• Do you get a login prompt when the computer boots?
• What programs have you installed recently?

Explanation: Closed ended questions tend to have a yes/no response. Open ended questions leave more room for the customer to explain in more detail. Technicians should use open ended questions to help identify the problem.

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