Question:
Which statement describes a best practice related to time management?
- The technician can take the call of another technician, even without permission to do so.
- The technician should give better service to a customer for whom the technician feels more sympathy.
- The technician should take the easier calls first, regardless of the urgency.
- The technician should make sure to call the customer back as close to the callback time as possible.
Exam with this question: IT Essentials (ITE v7) Chapter 11 Exam Answers
Please login or Register to submit your answer