Which step in the troubleshooting process describes steps that were taken and repair processes that were performed previously?

IT Questions BankCategory: Network Addressing and Basic TroubleshootingWhich step in the troubleshooting process describes steps that were taken and repair processes that were performed previously?

Which step in the troubleshooting process describes steps that were taken and repair processes that were performed previously?

  • documentation of the problem and its solution
  • preparation of a plan of action
  • identification of the problem
  • implementation of the solution

Explanation: Documentation of all steps taken in troubleshooting, even the ones that did not solve the issue, is a valuable reference should the same or similar problem occur again. Good documentation can save hours of trying to remember how a problem was fixed in the past.

Exam with this question: Networking Essentials 3.0 Checkpoint Exam: Cisco Devices and Troubleshooting Network Issues

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