Which two actions demonstrate effective active listening techniques when assisting a customer with a problem? (Choose two.)

Which two actions demonstrate effective active listening techniques when assisting a customer with a problem? (Choose two.)

• re-asking questions the customer has already answered when describing the problem
• stopping the customer so you can ask questions as you think of them
• allowing the customer to explain the problem
• correcting the customer when they use incorrect technical terms or jargon
• Let the customer know that you are listening by interjecting phrases such as "I understand," "I see," and "OK."

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