Which two actions demonstrate effective active listening techniques when assisting a customer with a problem? (Choose two.)

IT Questions BankCategory: IT Essentials 8Which two actions demonstrate effective active listening techniques when assisting a customer with a problem? (Choose two.)

Which two actions demonstrate effective active listening techniques when assisting a customer with a problem? (Choose two.)

  • re-asking questions the customer has already answered when describing the problem
  • stopping the customer so you can ask questions as you think of them
  • allowing the customer to explain the problem
  • correcting the customer when they use incorrect technical terms or jargon
  • Let the customer know that you are listening by interjecting phrases such as "I understand," "I see," and "OK."

Exam with this question: Network Technician Career Path Exam Answers

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