Which question enables the technician to determine the scope of a network issue reported by a user?

Which question enables the technician to determine the scope of a network issue reported by a user?

• Are other users in your area experiencing the same issue?
• Is the problem one that you have experienced before?
• Are you seeing any error messages when the problem occurs?
• Have you added any new applications recently?

Explanation: It is important to determine how many users are affected to find the scope of a problem. This helps the technician determine if the problem is isolated to one computer, office, floor, or network.

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