Which two rules should be followed by call center employees to ensure customer satisfaction? (Choose two.)

IT Questions Bank › Category: IT Essentials › Which two rules should be followed by call center employees to ensure customer satisfaction? (Choose two.)

Question:
Which two rules should be followed by call center employees to ensure customer satisfaction? (Choose two.)

Show favoritism to returning customers.
Sympathize with customers regarding their negative views of a previous technician.
Offer different repair or replacement options if possible.
Communicate the repair status with explanations of any delays.
Take a call assigned to another technician on the call board if the call is from a known customer.