Question:
A call center technician is on a call with a customer when a colleague indicates that there is something to discuss. What should the technician do?
- Interrupt the customer and ask whether the customer would mind going on hold for a few minutes.
- Tell the customer that the call will be put on hold for a few minutes.
- Signal to the colleague to wait.
- Mute the line to the customer while discussing the issue with the colleague.
Exam with this question: IT Essentials (ITE v7) Chapter 13 Exam Answers
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