A call center technician is on a call with a customer when a colleague indicates that there is something to discuss. What should the technician do?

Questions BankCategory: IT EssentialsA call center technician is on a call with a customer when a colleague indicates that there is something to discuss. What should the technician do?
ITExamAnswers Staff asked 2 months ago
Question:
A call center technician is on a call with a customer when a colleague indicates that there is something to discuss. What should the technician do?

  • Interrupt the customer and ask whether the customer would mind going on hold for a few minutes.
  • Tell the customer that the call will be put on hold for a few minutes.
  • Signal to the colleague to wait.
  • Mute the line to the customer while discussing the issue with the colleague.

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