IT Questions Bank Mar 16, 2020 Last Updated: Jun 29, 2023 No Comments Share Tweet Share Pin it IT Questions Bank › Category: IT Essentials 8What should a technician do before beginning any troubleshooting steps on a customer computer?ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8A computer technician performed a number of actions to correct a problem. Some actions did not solve the problem, but eventually a solution was found. What should be documented?ITExamAnswers asked 4 years ago • IT Essentials, CCNA, IT Essentials 8What is the purpose of documenting the information that is obtained from the customer in the work order?ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8What are three benefits of computer preventive maintenance? (Choose three.)ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8A technician is performing hardware maintenance of PCs at a construction site. What task should the technician perform as part of a preventive maintenance plan?ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8What is the best way to determine if a CPU fan is spinning properly?ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8An employee reports that the output of a workstation display is distorted. The technician checks the manufacturer website and downloads the latest version of the video driver. After the video driver is installed, what should the technician do next?ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8When troubleshooting a computer, where can a technician find updated information about errors caused by the system, the user, or the software?ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8What is a primary benefit of preventive maintenance on a PC?ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8What component is most suspect if a burning electronics smell is evident?ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8During the troubleshooting of a PC that will not boot, it is suspected that the problem is with the RAM modules. The RAM modules are removed and put into another PC, which successfully powers on. The RAM modules are then put back into the original PC and it now successfully powers on as well. What was the most likely cause of the problem?ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8A user has noticed that the hard drive LED on the front of the computer has stopped working. However, the computer seems to be functioning normally. What is the most likely cause of the problem?ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8An employee reports that each time a workstation is started it locks up after about 5 minutes of use. What is the most likely cause of the problem?ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8During what step in the troubleshooting process does the technician demonstrate to the customer how the solution corrected the problem?ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8A technician is troubleshooting a 4-year-old computer that takes a long time to boot, and identifies that the BIOS rediscovers all the hardware at every boot. What action would fix this problem?ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8