What should a technician do before beginning any troubleshooting steps on a customer computer?

IT Questions BankCategory: IT EssentialsWhat should a technician do before beginning any troubleshooting steps on a customer computer?
What should a technician do before beginning any troubleshooting steps on a customer computer? 1ITExamAnswers Staff asked 12 months ago

Question:
What should a technician do before beginning any troubleshooting steps on a customer computer?

  • Perform a data backup.
  • Document the findings.
  • Identify the problem.
  • Establish a plan of action.

Explanation: Because a technician could be held liable for any data loss as a result of working on a customer computer, a backup should be performed before beginning any troubleshooting.

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