A network technician attempts to ping www.example.net from a customer computer, but the ping fails. Access to mapped network drives and a shared printer are working correctly. What are two potential causes for this problem? (Choose two.)

Question:
A network technician attempts to ping www.example.net from a customer computer, but the ping fails. Access to mapped network drives and a shared printer are working correctly. What are two potential causes for this problem? (Choose two.)

• The Windows domain or workgroup name that is configured on the computer is incorrect.
• The target web server is down.
• The computer has been assigned a static IP address.
• DNS service is unavailable on the customer network.
• The HTTP protocol is not working properly on the target server.

Explanation: A ping would fail if the destination device was not operational. It would also fail if the DNS server was unavailable to convert the URL to an IP address. The fact that a computer had a static IP address is not a factor. Even if the target protocol (HTTP) is not functioning, the server would still respond to a ping.

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