A new computer workstation has been installed in a small office. The user of the workstation can print a document using a network printer on the LAN, but cannot access the Internet. What is a possible cause of the problem?

IT Questions BankCategory: IT EssentialsA new computer workstation has been installed in a small office. The user of the workstation can print a document using a network printer on the LAN, but cannot access the Internet. What is a possible cause of the problem?
A new computer workstation has been installed in a small office. The user of the workstation can print a document using a network printer on the LAN, but cannot access the Internet. What is a possible cause of the problem? 1ITExamAnswers Staff asked 2 years ago

A new computer workstation has been installed in a small office. The user of the workstation can print a document using a network printer on the LAN, but cannot access the Internet. What is a possible cause of the problem?

  • The TCP/IP stack is not functional.
  • The DHCP server IP address is misconfigured.
  • The gateway IP address is misconfigured.
  • The workstation is configured with a static IP address.

Explanation: The fact that the workstation can print at a networked printer indicates that the TCP/IP stack is functional. However, that the workstation cannot communicate with external networks indicates that the most likely problem is the incorrect default gateway address. If the workstation is configured to obtain an IP address automatically, the DHCP server address does not to be configured.

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