A technician calls the help desk with the following situation. “I added a new PC to my LAN. I can ping other devices on my LAN but not any remote devices.” What advice should the help desk agent give to the caller?

IT Questions BankCategory: IT Essentials 8A technician calls the help desk with the following situation. “I added a new PC to my LAN. I can ping other devices on my LAN but not any remote devices.” What advice should the help desk agent give to the caller?

A technician calls the help desk with the following situation. "I added a new PC to my LAN. I can ping other devices on my LAN but not any remote devices." What advice should the help desk agent give to the caller?

  • Check the IP address configuration on the new PC, because the default gateway may be incorrect.
  • Create a virtual machine with an OS that supports the application.
  • Set the file permissions to read and execute.
  • If using Windows, set the idle timeout and screen lock.

Exam with this question: IT Essentials (Version 8.0) - IT Essentials A+ 220-1102 Certification Practice Exam

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