A user calls the help desk with the following situation. “I added a new PC to my LAN. I can ping other devices on my LAN but not any remote devices.” What advice should the help desk agent give to the caller?
- Set the file permissions to read and execute.
- If using Windows, set the idle timeout and screen lock.
- Check the IP address configuration on the new PC, because the default gateway may be incorrect.
- Create a virtual machine with an OS that supports the application.