A user calls the help desk with the following situation. “I added a new PC to my LAN. I can ping other devices on my LAN but not any remote devices.” What advice should the help desk agent give to the caller?

IT Questions BankCategory: IT EssentialsA user calls the help desk with the following situation. “I added a new PC to my LAN. I can ping other devices on my LAN but not any remote devices.” What advice should the help desk agent give to the caller?
A user calls the help desk with the following situation. "I added a new PC to my LAN. I can ping other devices on my LAN but not any remote devices." What advice should the help desk agent give to the caller? 1IT Exam Answers Staff asked 2 months ago

A user calls the help desk with the following situation. “I added a new PC to my LAN. I can ping other devices on my LAN but not any remote devices.” What advice should the help desk agent give to the caller?

  • Set the file permissions to read and execute.
  • If using Windows, set the idle timeout and screen lock.
  • Check the IP address configuration on the new PC, because the default gateway may be incorrect.
  • Create a virtual machine with an OS that supports the application.

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