A user calls the help desk with the following situation. "I added a new PC to my LAN. I can ping other devices on my LAN but not any remote devices." What advice should the help desk agent give to the caller?

IT Questions Bank › Category: IT Essentials › A user calls the help desk with the following situation. “I added a new PC to my LAN. I can ping other devices on my LAN but not any remote devices.” What advice should the help desk agent give to the caller?

Set the file permissions to read and execute.
If using Windows, set the idle timeout and screen lock.
Check the IP address configuration on the new PC, because the default gateway may be incorrect.
Create a virtual machine with an OS that supports the application.

Exam with this question: IT Essentials v7.0 - A+ 220-1002 Certification Practice Exam Answers