After confirming the removal of a virus from a computer, how should the technician ensure and verify the full functionality of the system?

Question:
After confirming the removal of a virus from a computer, how should the technician ensure and verify the full functionality of the system?

• Check for the latest OS patches and updates.
• Document the problem and the procedures performed to solve it.
• Talk with the user to determine the cause of the problem.
• Gather information from a number of sources to clearly identify the problem.

Explanation: After resolving a computer problem, the next step is to verify full functionality by ensuring that the OS is up to date and by testing the operation of the computer and the network that it is connected to. Documenting the issue and solution is the final step, whereas gathering information from the user and other sources are earlier steps in the troubleshooting process.

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