After questioning a user about the problems being experienced with a PC operating system, the support technician suspects that a recent service pack installation has failed. Which step of the troubleshooting process has the technician just concluded?
- Test the theory to determine the cause of the problem.
- Document findings, actions, and outcomes.
- Establish a theory of probable cause.
- Establish a plan of action to resolve the problem.
Explanation: By suspecting that an operating system service pack has failed to install successfully, the technician has established a theory of probable cause of the problem. The next step would be to test the theory to determine the cause of the problem, followed by establishing a plan of action to resolve the problem. Documentation is the final step and would occur after the solution has been verified and the system restored to full functionality.
Exam with this question: A+ 220-1001 Certification Practice Exam
Exam with this question: IT Essentials v7.0 - A+ 220-1002 Certification Practice Exam Answers
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