Which task would require that a problem be escalated to a level two technician?

Question:
Which task would require that a problem be escalated to a level two technician?

• changing CMOS settings
• cleaning a mouse
• changing toner cartridges
• checking loose external cables

Explanation: Straightforward tasks such as cleaning the mouse, changing printer toner, and checking cables can be managed by a level one technician. Typically, more complex tasks such as changing CMOS settings and running diagnostic software would be escalated to a level two technician.

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