Question:
Which task would require that a problem be escalated to a level two technician?
- changing CMOS settings
- cleaning a mouse
- changing toner cartridges
- checking loose external cables
Explanation: Straightforward tasks such as cleaning the mouse, changing printer toner, and checking cables can be managed by a level one technician. Typically, more complex tasks such as changing CMOS settings and running diagnostic software would be escalated to a level two technician.
Exam with this question: IT Essentials (ITE v7) Chapter 14 Exam Answers
Exam with this question: IT Essentials (Version 8.0) Chapter 14 Exam
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