What two roles or tasks are associated with level two technicians? (Choose two.)

IT Questions BankWhat two roles or tasks are associated with level two technicians? (Choose two.)
What two roles or tasks are associated with level two technicians? (Choose two.) 1ITExamAnswers Staff asked 11 months ago

Question:
What two roles or tasks are associated with level two technicians? (Choose two.)

  • escalating a trouble ticket to a higher level technician
  • gathering customer information to initiate a work order
  • remotely updating drivers and software on customer computers
  • gathering diagnostic information from a customer computer
  • prioritizing incoming calls according to their severity

Explanation: Level two technicians are primarily tasked with receiving and working on escalated work orders. Their tasks involve using remote access software to connect to the computer of a customer to perform maintenance and fixes.

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