What two roles or tasks are associated with level two technicians? (Choose two.)

Question:
What two roles or tasks are associated with level two technicians? (Choose two.)

• escalating a trouble ticket to a higher level technician
• gathering customer information to initiate a work order
• remotely updating drivers and software on customer computers
• gathering diagnostic information from a customer computer
• prioritizing incoming calls according to their severity

Explanation: Level two technicians are primarily tasked with receiving and working on escalated work orders. Their tasks involve using remote access software to connect to the computer of a customer to perform maintenance and fixes.

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