Which situation would require that a support desk call be given the highest priority?

IT Questions BankCategory: IT EssentialsWhich situation would require that a support desk call be given the highest priority?

Which situation would require that a support desk call be given the highest priority?

  • Some computers cannot log in to the network.
  • A couple of computers have operating system errors.
  • A user is requesting a RAM memory upgrade.
  • The company cannot operate because of a system failure.
  • Two users are requesting an application enhancement.

Explanation: Call prioritization is a very important task for a call center. Call prioritization saves time by solving the most important issues first. A failure that stops company operations should be considered a top priority.

Exam with this question: IT Essentials v7.01 Chapter 14 Quiz Answers
Exam with this question: IT Essentials (ITE v7) Chapter 11 Exam Answers
Exam with this question: IT Essentials 8 Module 14 Quiz Answers: The IT Professional

Subscribe
Notify of
guest

0 Comments
Inline Feedbacks
View all comments