Which situation would require that a support desk call be given the highest priority?

Which situation would require that a support desk call be given the highest priority?

• Some computers cannot log in to the network.
• A couple of computers have operating system errors.
• A user is requesting a RAM memory upgrade.
• The company cannot operate because of a system failure.
• Two users are requesting an application enhancement.

Explanation: Call prioritization is a very important task for a call center. Call prioritization saves time by solving the most important issues first. A failure that stops company operations should be considered a top priority.

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