What two actions should a call center technician avoid when dealing with an angry customer? (Choose two.)

Question:
What two actions should a call center technician avoid when dealing with an angry customer? (Choose two.)

• spending time explaining what caused the problem
• putting the customer on hold or transferring the call
• apologizing for any inconvenience caused to the customer
• sympathizing with the customer
• letting the customer explain the problem without interruption

Explanation: When dealing with an angry customer a technician can help the customer focus on the problem by:Letting the customer explain the problem without interruption
Sympathizing with the customer
Apologizing for inconvenience
The technician should avoid further angering the customer by:Putting the customer on hold
Explaining what caused the problem

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