What are two examples of displaying professional communication skills while talking to a customer? (Choose two.)

Questions BankCategory: IT EssentialsWhat are two examples of displaying professional communication skills while talking to a customer? (Choose two.)
ITExamAnswers Staff asked 2 months ago
Question:
What are two examples of displaying professional communication skills while talking to a customer? (Choose two.)

  • focusing on what you cannot do to give customers an idea of the magnitude of the problem
  • clarifying what customers say after they have finished their explanations
  • interrupting customers with a question to gather more information
  • asking customers to paraphrase their explanations
  • the use of active listening, with occasional interjections such as “I see” or “I understand”

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