What category of technician uses remote access software to update a computer belonging to a customer?
- level two technicians
- field technicians
- bench technicians
- level one technicians
Explanation: A bench technician often performs computer warranty service in a central depot or work facility. Level one and two technicians mainly work in call centers, but only level 2 technicians are using remote access software. Field technicians work on site, in private homes, businesses, and schools.
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