IT Questions Bank Mar 16, 2020 Last Updated: Jun 29, 2023 No Comments Share Tweet Share Pin it IT Questions Bank › Category: IT EssentialsA technician adds a new optical drive to a computer but the optical drive is not recognized by the computer. The technician thinks that the BIOS firmware needs to be updated and updates the CMOS. However, the computer fails to start. What is a possible solution?ITExamAnswers asked 4 years ago • IT EssentialsA user has not updated an application for over two years and has just updated to the newest release on the workstation. The user notices, however, that the software with the newest release is operating very slowly. The other applications on the workstation are operating normally. What is a possible cause?ITExamAnswers asked 4 years ago • IT EssentialsUsers in an office complain that they are receiving “Document failed to print” messages when trying to print to a network printer. What is a likely problem?ITExamAnswers asked 4 years ago • IT EssentialsWhat corrective action should be taken on a printer that prints unknown characters?ITExamAnswers asked 4 years ago • IT EssentialsWhat is a probable cause of a printer producing pages with ghost images?ITExamAnswers asked 4 years ago • IT EssentialsWhat is a symptom of a printer fuser that needs to be replaced?ITExamAnswers asked 4 years ago • IT EssentialsA technician is upgrading an older PC with a dual core CPU. When the PC restarts, it is slower than it was before the upgrade. The Performance tab from the Task Manager displays only one CPU graph. What is the most probable solution to this problem?ITExamAnswers asked 4 years ago • IT EssentialsA technician discovers that RAID has stopped working. Which two situations could cause this issue? (Choose two)ITExamAnswers asked 4 years ago • IT EssentialsWhen does a level one technician prepare an escalated work order?ITExamAnswers asked 4 years ago • IT EssentialsA technician is analyzing a computer that may have been used for illegal activity. What are two examples of volatile data? (Choose two.)ITExamAnswers asked 4 years ago • IT EssentialsA technician has found possible illegal content on the hard drive of a customer computer. When should a computer forensics expert be brought in?ITExamAnswers asked 4 years ago • IT EssentialsFill in the blank. The SLA is a contract defining the agreed-on level of support between a customer and a service vendor.ITExamAnswers asked 4 years ago • IT EssentialsWhich two rules should be followed by call center employees to ensure customer satisfaction? (Choose two.)ITExamAnswers asked 4 years ago • IT EssentialsA call center technician is on a call with a customer when a colleague indicates that there is something to discuss. What should the technician do?ITExamAnswers asked 4 years ago • IT EssentialsWhat is a recommended technique for a technician who is both troubleshooting a problem and also trying to help a customer relax?ITExamAnswers asked 4 years ago • IT Essentials