IT Questions Bank Mar 16, 2020 Last Updated: Jun 29, 2023 No Comments Share Tweet Share Pin it IT Questions Bank › Category: IT EssentialsWhich type of attack involves the misdirection of a user from a legitimate web site to a fake web site?ITExamAnswers asked 4 years ago • IT EssentialsAn IT support person calls the help desk with the following situation. “What can be done to improve the printing performance of the departmental laser printer?” What advice should the help desk agent give to the caller?ITExamAnswers asked 4 years ago • IT EssentialsWhat name is given to a certain set of general rules that apply to written communication over the Internet?ITExamAnswers asked 4 years ago • IT EssentialsWhat customer support procedure would likely cause an upset customer to become more upset?ITExamAnswers asked 4 years ago • IT EssentialsA customer calls to report a computer problem. Which two actions can the technician take to establish a good rapport with the customer? (Choose two.)ITExamAnswers asked 4 years ago • IT EssentialsWhich statement describes a best practice related to time management?ITExamAnswers asked 4 years ago • IT EssentialsWhat are two sections that are usually included in an SLA? (Choose two.)ITExamAnswers asked 4 years ago • IT EssentialsDuring the troubleshooting of software that is installed on a computer system, a level one technician requires help from a level two technician. The file shown in the exhibit must be sent to the level two technician. How should the level one technician deliver this file?ITExamAnswers asked 4 years ago • IT EssentialsDuring the process of troubleshooting, a technician gains access to customer private information. What is expected that the technician do with this information?ITExamAnswers asked 4 years ago • IT EssentialsWhat are two probable causes for printer paper jams?ITExamAnswers asked 4 years ago • IT Essentialstechnician is installing a printer that will be directly connected to a computer. Why does the technician not connect the printer initially during the installation process?ITExamAnswers asked 4 years ago • IT EssentialsRefer to the exhibit. Which switch becomes the root bridge?ITExamAnswers asked 4 years ago • IT EssentialsWhich command must be entered when a device is configured as an NTP server?ITExamAnswers asked 4 years ago • IT EssentialsA user has reported that a computer web browser will not display the correct home page even if the default page is reset. What is the likely cause of this problem?ITExamAnswers asked 4 years ago • IT EssentialsWhat does a malware detection program look for when running a scan?ITExamAnswers asked 4 years ago • IT Essentials